Terms of Service

You're welcome to browse, read, and use the free tools for your own business. Please don't copy, scrape, resell, or reverse engineer the site, its code, or its tools, and don't use them to send spam, collect other people's information without their consent, or break the law.

That also means no attempts to break into, overload, or get around the security of the site or its tools, and no automated scraping. We may block or limit access for anyone who abuses the site or its tools.

The Website Scorecard, Website Cost Calculator, 60 Second Blueprint, Full Project Blueprint, and chat assistant are free. They give estimates and general guidance, not promises.

• The Website Scorecard uses Google's public website test and public price lists. Scores can change from one test to the next, and platform costs are estimates.
• The Website Cost Calculator uses public list prices and the numbers you enter. Package prices shown are starting prices.
• Blueprints and quiz results are based on your answers. The more accurate your answers, the more useful the result.
• The chat assistant is an AI tool. It can make mistakes, and nothing it says is a quote or a commitment. Please don't share passwords, payment details, or other sensitive information in the chat.
• Only enter information you have the right to share. To keep the tools working for everyone, they limit how often they can be used.

Prices on the site are published so you can see them before we talk. Build packages are starting prices; your written plan or invoice gives the exact price for your project.

We may change published prices at any time, but a price on a written plan or invoice you've accepted won't change for that project unless you change the scope.

Veteran owned businesses get 15% off any of the four build packages. The discount doesn't apply to the The Recon Report or the Site Care Plan. We may ask for reasonable proof of veteran ownership.

• Website builds: a deposit, shown on your written plan or invoice, is due before work starts. The remaining balance is due at launch, before the site goes live and before ownership is handed over.
• The Recon Report: paid in full before work starts.
• Site Care Plan: billed monthly in advance. It's month to month with no contract, and you can cancel anytime before your next billing date.
• Invoices are sent electronically and are due on receipt unless the invoice says otherwise. We currently invoice through PayPal. We never see or store your full card or bank details.
• If a payment is late, we may pause work, or pause Site Care, until the account is caught up.
• Costs from other companies, like your domain name, business email, paid plugins, or other outside services, are yours unless your written plan says we're covering them.

Payments are not refundable once work has started. When you pay your deposit, we reserve time on the calendar and start planning your site, so that time can't be given to anyone else.

If you cancel a build partway through, you won't be billed for work that hasn't been done yet, and payments already made are not refunded. Work that hasn't been paid in full stays the property of Shinn Digital.

Site Care Plan: cancel anytime before your next billing date and you won't be charged again. The current month is not refunded.

The Recon Report: not refundable once work has started.

Within the scope in your written plan, we keep refining your site until you're happy with it. There's no cap on revisions inside that scope.

New pages, new features, or other changes outside the agreed scope are quoted in writing before any work starts. This is a promise to finish the job right, not a money back guarantee.

Most websites are finished in 10 to 14 business days, and custom software takes longer. Timelines are estimates, not guaranteed dates, and they depend on getting your content, feedback, and approvals on time.

You keep ownership of everything you give us: your logo, photos, text, and other materials. You confirm you have the right to use them, and you give us permission to use them to build, host, and maintain your site.

Once your project is paid in full, you own the custom code and design we built for your project. Until then, it belongs to Shinn Digital, and anything we share with you before final payment is for review only.

Some parts of every site come from other sources, like open source code libraries, fonts, stock images, and outside services. Those stay under their own licenses. We also keep ownership of our own tools, reusable building blocks, and methods that existed before your project; you get a permanent license to use them as part of your site.

Our own tools, including the Discovery Terminal, FastTrack Quiz, Website Scorecard, Website Cost Calculator, chat assistant, and the code behind shinndigital.com, remain the property of Shinn Digital. Using them doesn't give you any rights to their code. A The Recon Report you've paid for is yours to keep.

Hosting included at current rates. Pricing may change as hosting costs change, with 30 days' notice. The Site Care Plan covers websites built by Shinn Digital.

If you'd rather host your site yourself, we'll help get it set up, and you'll pay the hosting company directly.

Site Care covers your website: speed and security checks, technical SEO, small updates, and a monthly report. It does not include running your Google Business Profile or social media accounts, posting for you, or replying to reviews. Those stay with you.

If you end Site Care, we'll hand over what you need to move your site, as long as your account is paid up.

We may show your finished site in our portfolio, our Archive, demo pages on shinndigital.com, and our marketing, with screenshots and a short description. If you'd rather we didn't, tell us in writing and we'll take it down.

Sites we build include a small "Engineered by Shinn Digital" credit in the footer unless we agree otherwise in writing.

Logins, business details, and anything else you share to get your project done stay private. We use them only to do the work and don't share them except with the services needed to build and run your site. Our Privacy Policy explains how we handle personal information.

We build sites to be fast and easy for Google to understand, but nobody controls Google's rankings. We don't guarantee specific rankings, traffic, calls, sales, or revenue.

Outside services your site relies on, like hosting providers, Google, booking tools, and payment companies, can have outages or change their rules. We're not responsible for their downtime or decisions, but we'll help you work through it.

The website, its materials, and the free tools are provided as is. To the extent the law allows, Shinn Digital makes no other warranties, express or implied.

To the extent the law allows, Shinn Digital is not liable for indirect or consequential losses, like lost profits, lost business, or lost data. For paid work, our total liability is limited to the amount you paid us for that service in the 12 months before the claim.

Some places don't allow these limits, so they may not apply to you.

We link to other websites, like Google, Calendly, and BizVets CONNECT. We don't control them and aren't responsible for their content or how they handle your information.

We may update these terms. The date at the top shows the latest version. Changes don't affect a written plan or invoice you've already accepted.

We may suspend or end access to the site for anyone who breaks these terms. If part of these terms can't be enforced, the rest still applies.

These terms are governed by the laws of Tennessee, and any dispute will be handled in the courts of Tennessee.

Questions about these terms? Email davidshinn@shinndigital.com or call (615) 270 8599.